Privacy Policy

Privacy Policy

Effective Date: April 18th, 2026

This Privacy Policy describes how Northwest Distribution LLC ("we", "our", or "us") collects, uses, and discloses your Personal Information when you visit or make a purchase from our websites, including totalpowersupply.com and totalpowersupply.com (the "Sites").

1. Collecting Personal Information

When you visit the Sites, we collect certain information about your device, your interactions with the Sites, and details necessary to process your orders. We may also collect additional information if you contact us for customer support.

Personal Information refers to any information that can identify an individual.

Device Information

  • Examples: IP address, browser type, time zone, cookies, pages viewed, referring websites
  • Purpose: To load the Sites properly and improve performance
  • Collection: Automatically through cookies, pixels, and analytics tools

Order Information

  • Examples: Name, billing/shipping address, email, phone number, payment details
  • Purpose: To process payments, fulfill orders, provide support, and prevent fraud
  • Collection: Provided directly by you

Customer Support Information

  • Examples: Name, contact details, communications, attachments
  • Purpose: To assist with inquiries and support requests

Cookies and Tracking Technologies

We use cookies and similar technologies for essential functionality, analytics, and marketing. These may persist for up to two years depending on their purpose.

2. How We Use Your Information

  • Process and fulfill orders
  • Provide customer service and support
  • Send order updates and transactional communications
  • Deliver marketing communications (email and SMS, where you opt in)
  • Improve website functionality and user experience
  • Prevent fraud and enhance security

SMS consent data is used solely for communication purposes and is not shared with third parties for marketing.

3. Sharing Personal Information

We share Personal Information with service providers only as necessary to operate our business.

  • Ecommerce & Fulfillment: Shopify, Printful, Shopify Collective
  • Marketing & Analytics: Klaviyo, Google Analytics, Meta, Pinterest, TikTok
  • Fraud Prevention: ClearSale
  • Customer Support: Tidio, Google Workspace
  • Payments: PayPal, Affirm, Sezzle, Coinbase
  • Automation: Zapier

We do not sell your Personal Information. We only share data as required to operate our business and provide services.

4. Behavioral Advertising

We use third-party advertising platforms to deliver relevant ads based on your browsing activity.

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads
  • Pinterest: https://policy.pinterest.com

5. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of certain data uses

To exercise your rights, contact us at support@totalpowersupply.com.

6. Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

7. Security

We take reasonable measures to protect your Personal Information. However, no method of transmission over the internet is 100% secure.

8. Cookies

Cookies are used for:

  • Site functionality (cart, login)
  • Analytics and performance tracking
  • Advertising and remarketing

You can control cookies through your browser settings.

9. Do Not Track

We do not currently respond to "Do Not Track" browser signals.

10. Minors

Our Sites are not intended for individuals under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact

For questions or data requests, contact us:

  • Email: support@totalpowersupply.com
  • Address: Northwest Distribution LLC, 174 East Neider Avenue #529, Coeur d'Alene, ID 83815