Privacy Policy

Privacy Policy

Effective Date: June 17, 2026

This Privacy Policy describes how Northwest Distribution LLC ("we," "our," or "us") collects, uses, and discloses your Personal Information when you visit, interact with, or make a purchase from our websites, including totalpowersupply.com and totalpowersupply.com (collectively, the "Sites").

By using our Sites, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Collecting Personal Information

When you visit our Sites, we collect certain information about your device, your interactions with the Sites, and information necessary to process orders and provide customer support.

Personal Information means information that identifies, relates to, describes, or can reasonably be associated with an individual.

Device Information

  • Examples: IP address, browser type, operating system, time zone, device identifiers, cookies, pages viewed, referring websites, and browsing activity.
  • Purpose: To operate our Sites, improve performance, analyze usage, and enhance security.
  • Collection: Automatically through cookies, pixels, analytics platforms, and similar technologies.

Order Information

  • Examples: Name, billing address, shipping address, email address, phone number, payment information, and order history.
  • Purpose: To process payments, fulfill orders, provide customer support, prevent fraud, and communicate regarding purchases.
  • Collection: Provided directly by you during checkout or account registration.

Customer Support Information

  • Examples: Names, contact information, communications, photos, videos, troubleshooting information, and attachments.
  • Purpose: To provide support, process warranty claims, resolve disputes, and improve customer service.
  • Collection: Provided voluntarily through email, chat, phone, SMS, or support forms.

Account Information

  • Examples: Login credentials, account preferences, saved addresses, and order history.
  • Purpose: To provide customer account functionality and improve your shopping experience.

Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our Sites, measure performance, personalize content, and provide advertising and marketing services.

Some cookies may remain on your device for up to two years unless deleted by you.

2. How We Use Your Information

We use Personal Information to:

  • Process and fulfill orders
  • Provide customer service and technical support
  • Send order confirmations, shipping updates, and account notifications
  • Detect and prevent fraud and unauthorized transactions
  • Improve our products, services, and website performance
  • Provide personalized shopping experiences
  • Deliver email and SMS marketing communications when you opt in
  • Comply with legal obligations and enforce our policies

SMS consent information is used solely for communication purposes and is not sold or shared with third parties for their own marketing purposes.

3. Sharing Personal Information

We share Personal Information only with trusted service providers and business partners as necessary to operate our business.

  • Ecommerce & Fulfillment: Shopify, Printful, Shopify Collective, shipping carriers, distributors, manufacturers, and suppliers involved in fulfilling orders.
  • Marketing & Analytics: Klaviyo, Google Analytics, Google Ads, Meta (Facebook and Instagram), Pinterest, TikTok, Microsoft Advertising, and similar marketing platforms.
  • Fraud Prevention & Security: ClearSale and related fraud prevention providers.
  • Customer Support & Communications: Tidio, Google Workspace, and other communication platforms.
  • Artificial Intelligence Services: OpenAI, Microsoft Copilot, and similar AI-powered service providers used to assist with customer support, communication drafting, content generation, data analysis, operational efficiency, business automation, and internal business operations.
  • Payments & Financing: PayPal, Shopify Payments, Affirm, Sezzle, Coinbase Commerce, and other payment processing providers.
  • Automation & Integrations: Zapier and other software integrations used to connect our business systems.

We may utilize artificial intelligence tools, including OpenAI, Microsoft Copilot, and similar services, to assist with customer support, communication drafting, content generation, data analysis, operational efficiency, and internal business operations. Information submitted through customer inquiries or used in connection with business operations may be processed by these service providers in accordance with their privacy and security practices.

We do not sell your Personal Information.

However, certain advertising, analytics, and marketing activities may be considered "sharing" under applicable privacy laws.

We may also disclose Personal Information when required by law, court order, legal process, or to protect our rights, property, customers, or business.

4. Behavioral Advertising

We use advertising and remarketing services to provide relevant advertisements based on your interactions with our Sites.

You may learn more or manage advertising preferences through the following providers:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://adssettings.google.com
  • Pinterest: https://policy.pinterest.com
  • Microsoft: https://account.microsoft.com/privacy/ad-settings

5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access Personal Information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Request a copy of your information
  • Opt out of certain forms of data processing or marketing communications

To exercise these rights, contact us using the information listed below.

6. Data Retention

We retain Personal Information only as long as reasonably necessary to fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, and operate our business.

7. Security

We implement commercially reasonable safeguards designed to protect Personal Information.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

8. Cookies

Cookies are used for:

  • Website functionality and shopping cart operations
  • Customer account management
  • Performance and analytics reporting
  • Advertising and remarketing
  • Security and fraud prevention

You may manage cookies through your browser settings. Disabling cookies may affect website functionality.

9. Do Not Track

Because there is no universally accepted standard for responding to Do Not Track signals, our Sites do not currently respond to such browser settings.

10. Minors

Our Sites are not intended for individuals under the age of 18.

We do not knowingly collect Personal Information from children. If we become aware that information from a child has been collected, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.

The updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us:

  • Total Power Supply: support@totalpowersupply.com
  • Total Power Supply: support@totalpowersupply.com

Mailing Address:

Northwest Distribution LLC
174 East Neider Avenue #529
Coeur d'Alene, ID 83815
United States